How does Diamond Art Kits store shipping your order and how long does it take to ship?
You will receive a confirmation email after placing an order and another email after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel.
The total time it takes to receive your order is described below:
- The total time – is the sum of the processing time and the shipping time;
- Processing time – is the time between when you place an order and when we ship it;
- Shipping time – is the time between when your order has been shipped and delivered to you;
The total time:
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
The time for your item(s) to move from our warehouse to your destination.
All items sold at Diamond Art Kits store are guaranteed to be delivered in 45 days.
And 60 days for Argentina, Barbados, Brazil, Fiji, French Guiana, Gibraltar, Jamaica, Lebanon, Mauritius, Mexico, Moldova, Monaco, New Caledonia, Peru, South Africa and Suriname.
If you have not received your item(s) beyond this time, you are eligible for a full refund (Return Policy) after we have conducted a postal investigation.
Full refunds are not available under the following circumstances:
- Delays caused by the buyer providing incorrect or incomplete delivery information;
- Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
- Any uninsured order that is lost or stolen;
- Delays in delivery caused by any other beyond Diamond Art Kits store control, such as public holidays and customs issues.
Shipping to Over 100 Countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries you will contact to us.
We are glad to bring our customers great value and service. That’s why we provide free shipping on all orders over $70 from our factory in Hong Kong or China by ePacket or EMS and in USA by USPS.
Excluding Countries: Aland Islands, Brazil, Curacao, Guernsey, Jersey, Saint Barthelemy, South Georgia and the South Sandwich Islands, South Sudan and Timor-Leste.
|Countries:||*Estimated Shipping Time|
|United States, Japan||10-25 Business days|
|Australia, Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland||15-30 Business days|
|Albania, Bhutan, Croatia, Hungary, Indonesia, Liechtenstein, Malta, Mongolia, Russian Federation, Saudi Arabia, Togo, Ukraine, United Arab Emirates||20-35 Business days|
|Aland Islands, Albania, Andorra, Belarus, Bulgaria, Burkina Faso, Central African Republic, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Curacao, Cyprus, Czech Republic, Eritrea, Georgia, Guernsey, Iceland, Jersey, Kazakhstan, Lesotho, Malaysia, Maldives, Martinique, Mauritania, Nauru, Nigeria, Palestine, Papua New Guinea, Saint Barthelemy, Serbia, Singapore, South Georgia and the South Sandwich Islands, South Sudan, Timor-Leste, Tonga, Turkey, Tuvalu||25-40 Business days|
|Fiji, French Guiana, Gibraltar, Guadeloupe, Jamaica, Mauritius||30-50 Business days|
|Argentina, Barbados, Brazil, Lebanon, Mexico, Moldova, Monaco, New Caledonia, Peru, South Africa, Suriname||35-55 Business days|
*This doesn’t include our 1-3 day processing time.
The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped.
Business days do not include Saturday/Sunday and any public holidays.
These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
We ship your orders only by Registered Airmail with tracking number. You will receive an email with a tracking number once your order is shipped.
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
If you have any other questions, please contact us and we will do our best to help you out.