Diamond Art Kits Store Guarantees:
Table of Contents
If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation.
Below please find the procedure of our warranties:
- Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
- We will contact you for more information or give you a response within 48 hours;
- If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
- Please check all items for quality issues within 7 days of delivery. If there are any quality issues, please contact us within the warranty period.
- The warranty period for an item begins on the day the item is delivered to you.
- The delivered date is subject to the tracking information provided by the courier.
Warranties do not cover cases of damage to products from accidental breakage and misuse.
Please contact us before returning a defective item; otherwise, your return request may be delayed.
7 Days Dead On Arrival (DOA) Product Guarantee
If one or more of the items you received is broken or you receive the wrong product, you will be protected by this guarantee.
Below please follow to procedure:
What we will need from you.
- A photo or video showing the issue;
- A photo of the shipping label and original packaging;
- To tell us if you prefer a refund or replacement;
Frequently Asked Questions:
14 Days Return to US
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
For the item if you need return, please contact customer service before. DiamondArtKits will not be responsible for returned item(s) without notifying us in advance.
If you find yourself in this situation, please do not hesitate to Contact US to submit your claim.
All orders can be cancelled which has not been processed. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If the expected shipping date of your order has already passed and it has not been shipped, you can cancel the order and request a refund, which will automatically return to your payment account within the number of days listed here.
Orders whose parcels have already been processed can not be canceled. If you are not satisfied with your purchase within 14 days after receiving it, you are protected by our “14 Days Return to Us” guarantee.